BT to Change Free Evening Landline Calls Timings
BT is set to revise its rates and plans from this April, after which customers will be able to make free calls in the evening only from 7 pm, instead of the present 6 pm. The day time calling period will begin from 7 am in place of the current 6 am, which means customers will have an extra hour of calling in the morning.
However, if some media reports are to be believed the changes may prove to be a hassle for customers, since most of them are quite unlikely to have read BT’s change notification sent to them in letters and emails.
At present, BT has about 10 million customers who have registered for the free evening calls package. However, after the new plans are introduced, only Anytime package users will be left untouched.
BT has defended its move by saying it is a consumer-friendly deal. A BT spokesperson said the company found that 6 pm to 7 pm is a busy time for callers who usually make short calls, while most people talk more between 8 pm and 9 pm.
“Important information about your BT service”, the change notification sent by BT to its customers makes it clear that the company is changing its rates as well as the terms and conditions of service from April 1, 2010. Its also mentions that the evening call period will begin from 7 pm and end at 7 am, replacing the existing 6 pm-6 am period.
The company has also planned a boost in the standard daytime call rates from 5.4p per minute to 5.9p per minute for subscribers outside BT Basic, Light User Scheme and In-Contact Plus packages.
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